Returns & Exchanges | MCNZ and Dressed Showroom

We want you to feel confident in every MCNZ and Dressed Showroom purchase. Return or exchange requests must be submitted within 14 days of delivery.

Return eligibility

Items must be unworn, unused, unwashed and unaltered, with all original tags attached, original packaging included, and the black MCNZ safety ribbon intact and untampered. Items with a removed, cut, altered or retied safety ribbon cannot be accepted.

Non-returnable items

  • Custom, personalized or bespoke pieces once production has begun
  • Beauty and personal-care products
  • Swimwear and undergarments
  • Items identified as final sale
  • Gift cards

Requesting a return or exchange

  1. Sign in to your customer account to locate the order, or email Mckenzie@DressedShowroom.com with your order number and request.
  2. Client Care will review the request and respond within two business days.
  3. If approved, we will provide a prepaid return label routing the package to our Shipping & Returns Warehouse.
  4. Send the item only with the approved label. Unauthorized packages may be refused.

Shipping & Returns Warehouse

Dressed Showroom
2071 East Lambourne Avenue
Salt Lake City, UT 84109

Returns must be authorized before shipment. No customer drop-offs or pickups are permitted at the warehouse or the San Diego showroom. Shipping only.

Returns and refunds

A flat $15 restocking fee is deducted from each approved return. After inspection, the remaining refund is issued to the original payment method within 10 business days. Original shipping charges are non-refundable unless the item arrived damaged, defective or incorrect.

Complimentary exchanges

Approved exchanges have no exchange or restocking fee and are subject to product and size availability. If the requested replacement is unavailable, Client Care will contact you with available options.

Damaged, defective or incorrect items

Email Mckenzie@DressedShowroom.com promptly with your order number, a description and clear photographs. Approved claims are not charged return-shipping or restocking fees.

Made-to-order and custom pieces

Made-to-order, custom and personalized pieces cannot ordinarily be canceled or returned after production begins, except where required by law or when an item is confirmed damaged, defective or incorrect.

Customers retain any mandatory rights provided by applicable law.