We want you to love every piece you purchase from Dressed. If something isn't quite right, we're here to help.

RETURNS WINDOW

You have 14 days from the date you receive your order to request a return or exchange.

For European Union customers: You have the right to cancel or return your order within 14 days for any reason, without justification.

WHAT WE ACCEPT FOR RETURN

To be eligible for a return, your item must meet these conditions:

- Unworn and unused (no signs of wear)
- Original tags attached
- Original packaging intact
- Receipt or proof of purchase included

Custom or personalized pieces cannot be returned once production has begun. Please contact us if you have questions about your specific item before ordering.

NON-RETURNABLE ITEMS

The following items cannot be returned:
- Swimwear
- Undergarments
- Custom or personalized orders
- Personal care items (makeup, beauty products, etc.)
- Sale items
- Gift cards

If you're uncertain about an item, reach out to us at dressedshowroom@gmail.com before purchasing.

HOW TO REQUEST A RETURN

1. Email us at dressedshowroom@gmail.com with your order number and reason for return
2. Wait for approval — we'll review your request and respond within 2 business days
3. Receive your label — if approved, we'll send a prepaid return shipping label
4. Ship it back to:

Dressed Showroom
1331 Columbia Street, Suite 1607
San Diego, CA 92101
USA

Important: Do not ship items back without first requesting a return. Packages without prior approval will not be accepted.

RETURN SHIPPING & REFUNDS

Once we receive and inspect your return:

If approved: Your refund will be processed within 10 business days to your original payment method
Processing time: Allow 7–10 additional business days for your bank or credit card company to post the refund

Restocking fee: A 6% restocking fee will be deducted from your refund to cover processing costs.

If you haven't seen your refund after 15 business days from approval, contact us at dressedshowroom@gmail.com.

DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged, defective, or incorrect, please contact us immediately at dressedshowroom@gmail.com with:
- Photos of the damage
- Your order number
- A brief description of the issue

We'll make it right — either a replacement or full refund.

EXCHANGES

The quickest way to exchange an item is to:
1. Return the original item using our return process
2. Place a new order for the replacement item

Once your return is approved and received, your refund will be processed and you can place your new order.

NEED HELP?

Have questions? We're here.

Email: dressedshowroom@gmail.com

Return Address:
Dressed Showroom
1331 Columbia Street, Suite 1607
San Diego, CA 92101

Thank you for choosing Dressed. We're committed to making sure every experience is exceptional.